The supplier you choose affects your equipment quality, your costs, and how quickly problems get resolved. I've worked with dozens of suppliers over 20 years—here's what I've learned about finding the right ones.
Types of Suppliers
Full-Line Distributors
Carry complete inventory from multiple manufacturers. Examples: Sysco, US Foods, Edward Don. Pros: one-stop shopping. Cons: may not have best prices on everything.
Manufacturer Direct
Buy directly from manufacturers like Hobart, Vulcan, Rational. Pros: best support for their equipment. Cons: limited to that brand.
Regional Specialists
Smaller regional distributors focusing on specific equipment categories. Often provide better service but limited geographic coverage.
Evaluating Suppliers
- Response time for quotes
- After-sale service support
- Parts availability
- Warranty handling reputation
- Installation services
Negotiation Tips
- Get multiple quotes
- Ask about display models and scratch-and-dent sales
- Negotiate service contracts separately
- Build relationships—loyal customers get better treatment
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